IT Support
IT Lifecycle
We Consult, Procure, Deploy, Support, Retire your IT & AV hardware Assets. We ensure their high availability, compliance with data security standards, environmental and other industry regulations, we support your users and we do so cost effectively.
Managed IT Services
Proactive fixed-fee Managed Services for your IT equipment and end-users based on solid service level agreements which are tailored to and aligned with your business operations and budget. With CemTek your IT systems and users are in the best possible hands.
Service Desk
A range of Service Desk options, from a fully outsourced operation, to comprehensive 1st line support call management, ticketing and basic troubleshooting, or an escalation resource for your own IT support team.
We can integrate with your IT team and support infrastructure and collaborate on supporting your end-users. Of course, CemTek offers multi-lingual, culture-sensitive customer service.
24/7 Monitoring and Response
CemTek helps our clients avoid unplanned downtime and other unpleasant surprises with a range of monitoring and emergency services from predictive failure monitoring to 24/7 access to our service technicians.
Remote and On-site
CemTek support staff can seamlessly integrate with your IT team so your end-users need never know that we’re not a part of your business or that the support we provide–on-site or remotely–is outsourced.