• IT Supply Chain and Hardware/Software Selection & Procurement

    Precise Matching and Cost Reduction & Efficiency Enhancement

  • We provide technology-driven IT supply chain management services, bridging technical requirements with supply chain resources to maximize the value of your IT investment. This covers three core modules: hardware/software selection and technical evaluation, supply chain integration and channel sourcing, and commercial negotiation and compliant procurement.

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    Hardware/Software Selection and Technical Evaluation

    Based on a deep understanding of your business status, we provide tailored hardware/software selection and technical evaluation services. We not only evaluate hardware's processing power, storage capacity, and energy consumption, but also deeply analyze software architecture maturity, security, and compatibility with existing systems. Through comprehensive cost analysis and potential risk identification, we help you choose the most cost-effective and longest-lifecycle technical solutions that meet your current business needs, fully safeguarding your digital construction.

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    Supply Chain Integration and Channel Sourcing

    Relying on a robust ecosystem network of original manufacturers and core distributors, we provide you with centralized procurement and sourcing services across brands and categories. By integrating procurement demands and directly connecting to source channels, we are committed to breaking down information barriers in traditional supply chains, significantly reducing the comprehensive procurement costs for enterprises, and ensuring that you obtain reliable hardware and software products with the optimal cost-performance ratio.

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    Commercial Negotiation and Compliant Procurement

    We assist you in conducting professional commercial price negotiations and payment term negotiations, dedicated to maximizing your procurement benefits while ensuring quality. At the same time, we strictly ensure that the entire procurement process complies with enterprise internal controls and compliance requirements, providing you with completely transparent quotation details and compliant invoice services, making your IT procurement process safe, clear, and worry-free.

  • IT Support

    i.) IT Lifecycle

    We Consult, Procure, Deploy, Support, Retire your IT & AV hardware Assets. We ensure their high availability, compliance with data security standards, environmental and other industry regulations, we support your users and we do so cost effectively.

    ii.) Managed IT Services

    Proactive fixed-fee Managed Services for your IT equipment and end-users based on solid service level agreements which are tailored to and aligned with your business operations and budget. With CemTek your IT systems and users are in the best possible hands.

    iii.) Service Desk​

    A range of Service Desk options, from a fully outsourced operation, to comprehensive 1st line support call management, ticketing and basic troubleshooting, or an escalation resource for your own IT support team.
    We can integrate with your IT team and support infrastructure and collaborate on supporting your end-users. Of course, CemTek offers multi-lingual, culture-sensitive customer service.​

    iv.) 24/7 Monitoring and Response

    CemTek helps our clients avoid unplanned downtime and other unpleasant surprises with a range of monitoring and emergency services from predictive failure monitoring to 24/7 access to our service technicians.​

    v.) Remote and On-site

    CemTek support staff can seamlessly integrate with your IT team so your end-users need never know that we’re not a part of your business or that the support we provide–on-site or remotely–is outsourced.​

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