• Core Service Value

    End-to-End Coverage

    Comprehensive coverage across six dimensions: hardware, network, software, accounts, emergency response, and prevention. We ensure professional service support for every aspect of your IT infrastructure.

    Highly Professional & Efficient

    Tiered SLA Commitments, Standardized Service Processes, and Comprehensive Service Reports. We ensure that every service is predictable, measurable, and traceable, maintaining fully transparent and controllable service quality.

    Cost Controllability

    Routine remote services resolve 80% of daily issues, while on-site support is precisely deployed for complex scenarios, achieving an optimal balance between service quality and O&M budgets.

  • Dual-Track Service Model

    On-site Service

    Complex Troubleshooting, Physical Ops, andBusiness Continuity

    Routine Service

    Multi-channel Rapid Response, Proactive Prevention, and Cost-Efficiency within 30 Minutes

  • Five Core Service Modules

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    Hardware Troubleshooting

    Quick Troubleshooting & Repair for PCs, Laptops, Printers & Servers, with Spare Parts Replacement and Debugging.

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    Network Performance & Security

    Traffic & Bandwidth Analysis, Firewall & Audit Deployment, and Intrusion/Data Breach Prevention.

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    Asset Catalog Management

    Detailed Hardware & License Inventory, Full Lifecycle Tracking, and Data-Driven Procurement & Budgeting.

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    IT Consulting Services

    IT Architecture & Tech Selection, Digital Transformation Advisory, and Feasibility/Risk Analysis for Major Projects.

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    Account Management

    Centralized Account & Password Management, Regular Permission Audits, and Offboarding Account Cleanup to Prevent Unauthorized Access.

  • Hardware Troubleshooting

    Full Device Coverage

    Comprehensive diagnosis and repair for all IT equipment (Desktops, Laptops, Printers, Servers, Switches, UPS), regardless of brand or model.

    Tiered Response SLA

    For critical emergencies (e.g., server downtime, core network failure), we guarantee an on-site response within 2 hours. For general issues, remote response is provided within 30 minutes, and on-site arrival within 4 hours.

    Comprehensive Documentation

    Detailed records of faults, resolutions, and replaced parts. Complete service reports provided for your archiving and auditing

    Network Performance and Security Analysis

    Traffic Analysis, Architecture Optimization, and Core Business Stability.

    Quarterly Security Audits & Remediation Tracking.

    Activate Emergency Response to Isolate Threats, Trace Attacks, and Restore Business, Minimizing Losses.

  • Hardware & Software Catalog Management

    1

    Hardware Asset Ledger

    Record the model, serial number, configuration, user, location, and warranty of each device to achieve full lifecycle tracking from procurement to disposal.

    2

    Software License Management

    Track versions, license types, quantities, and expiration dates. Provide advance alerts for expiring licenses to mitigate compliance risks and prevent legal disputes.

    3

    Quarterly Visual Reports

    Update the asset ledger and generate visual analysis reports on a quarterly basis. Identify idle devices and redundant licenses to provide a data-driven basis for equipment allocation and budget planning.

  • Consulting

    Provide professional assessments and strategic recommendations for major initiatives such as IT architecture upgrades, system migrations, and digital transformation.

    Prior to new project implementation, provide independent assessment reports covering dimensions such as technical compatibility, implementation risks, and return on investment (ROI).

    Track industry technology trends and best practices to provide forward-looking recommendations for the continuous optimization of your IT strategic planning.

  • Account Management

    Centralize the management of user account creation, permission assignments, and password policies to ensure secure and controllable system access.

    Provision account permissions on demand during employee onboarding, and immediately freeze and clean up relevant accounts upon offboarding.

    Conduct quarterly permission audits to identify and eliminate unauthorized accounts, enforcing the principle of least privilege to mitigate data breach risks.

  • Network Support Response System

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    P1 Critical Fault Rapid Response

    For network/server outages, we guarantee a 15-minute response and 2-hour on-site arrival to ensure business continuity.

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    P2/P3 Tiered Management

    30-minute response for department-level issues, and next-business-day arrival for single-point faults, balancing efficiency and cost.

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    7×24H Emergency Hotline

    P1 issues connect directly to on-duty engineers at any time, completely eliminating service blind spots during non-working hours.

  • Preventive Hardware Maintenance Plan

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    Server

    Maintenance Schedule：Monthly

    Key Maintenance Items：Health Checks、System Log Analysis、Disk Space Cleanup、Cooling System Dust RemovalFirmware Updates

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    Network Equipment

    Maintenance Schedule：Quarterly

    Key Maintenance Items：Performance Testing and Evaluation, Port Error Rate Statistics, Firmware Version Verification, and Configuration Backup.

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    End-user Devices

    Maintenance Schedule：Semi-annually

    Key Maintenance Items：Hardware Diagnostics, System Optimization, Driver Updates, and Security Checks.

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    UPS Power System

    Maintenance Schedule：Annually

    Key Maintenance Items：Battery Capacity Testing, Transfer Switch Drills, and Line Inspections.

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